Customer Service FAQs
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
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- Processing time: Orders are processed daily and sent to our warehouse team for dispatch. While many orders are processed within one day please allow two business days for orders to be processed, picked, packed and dispatched.
- Warehouse: Orders are sent from our Sydney based warehouse
- Australian orders: We ship to all of Australia. Most standard delivery items will be sent via Australia Post e-Parcel though we may use other providers at times. Track and trace details for the order will be provided when available once the order is shipped. Once sent most orders should be received within 1-3 working days but some rural areas may take longer.
- International orders: International orders are available to New Zealand, USA, Canada, UK & Europe and selected countries in Asia such as Singapore.
- We take your privacy and security very seriously. Our privacy policy outlines everything you need to know about how we handle your information at Accessory Heaven. We also ensure that our purchase process is 100% secure, with top-of-the-line credit card and paypal processing that ensure you can buy online with peace of mind.
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- Change of mind: We offer a 30 day change of mind policy if you decide the item/s you ordered are not what you wanted. You can send the items back during this time providing they are unopened with all tags and packaging (as new condition) for a credit to the value of the item.
- Faulty or damaged items: We check all our items before leaving the warehouse so faulty items are rare but if you do receive something faulty you may return the item for a replacement, store credit or full refund on the item.
- Full details including how to make a return are on our returns page.
- Ordering on Accessory Heaven is simple. Our customised one-step-checkout helps to make it easy for you to purchase the things you love. You will always have the option of logging in (if you have an existing account), creating a new account (if you don't have one already) or checking-out as a guest (no account necessary). After purchasing and paying for a product you will recieve and order number that you can use to communicate with us about your order if you need to.
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- Currency and taxes: All prices on the website are displayed in Australian dollars and are fully inclusive of any taxes if applicable.
- Payment methods: We currently accept Visa and Mastercard credit card payments (including Visa and Mastercard Debit) as well as PayPal which allows the use of a variety of payment options including credit card and bank transfer.
- Promotions: Promotions are subject to stock availability and change without prior notice.
- Viewing orders can be done easily through the "My Account" section of the website. At the top of the page you will see a "My Account" or "Log in" link. Either of these will take you to a page where you can see your order details. If you've forgotten your login details you can easily retrieve them through the "forgotten password" link on the login page.
- All information to do with your account can be updated through the "My Account" section of the website. Just log in and update anything you need to.
Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information
Accessory Heaven
The accessories in a woman’s wardrobe are the glue that holds her outfits together.
At Accessory Heaven we stock classic and high-quality women’s accessories to turn your most plain outfits into a true fashion statement.
From sun hats and fascinators to pashminas and lace gloves: at Heaven we’ve got it.
100% Secure Shopping
At Accessory Heaven we take security of our customer’s details very seriously.
Shopping with us is 100% safe.
We use a 128bit SSL encryption to ensure your data is handled in the most secure manner.
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